Privacy Policy

Our Commitment to Your Privacy

Renowned Homes is committed to protecting your personal data and respecting your privacy. This policy explains what personal information we collect, how we use it, how long we keep it and what your rights are under UK GDPR and the Data Protection Act 2018.

Renowned Homes acts as the data controller for all personal data collected through renowned-homes.co.uk.

Data Controller

Renowned Homes 77 Marsh Wall, London E14 9SH Phone: 02032785855 Email: info@renowned-homes.co.uk Website: renowned-homes.co.uk

Information We May Collect

Information you provide directly: Your name, email address, phone number and any other details submitted when registering an account, saving a search, submitting a property enquiry, booking a valuation or contacting us directly.

Information collected automatically: Your IP address, browser type, device type, pages visited, time on page and other usage data collected through cookies and tracking technologies when you use our website.

Information from third parties: We may receive information from estate agents, developers and referral partners in connection with enquiries you have submitted through our platform.

Why We Process Your Information

To provide our services: Processing your property searches, saving preferences, sending alerts and connecting you with estate agents or developers when you submit an enquiry.

To communicate with you: Responding to enquiries, providing support and sending service notifications directly related to your use of the platform.

To improve our platform: Analysing usage patterns to improve website functionality, content and user experience.

For legal compliance: Retaining records as required by applicable law and responding to lawful regulatory requests.

For marketing: Where you have given explicit consent, sending property market updates and relevant content from Renowned Homes. You can withdraw consent at any time by contacting us at info@renowned-homes.co.uk.

Our Lawful Basis Under UK GDPR

Contract: Processing necessary to deliver our services to you.

Legitimate interests: Processing for platform improvement, fraud prevention and business development where not overridden by your rights.

Legal obligation: Processing required to comply with applicable UK law.

Consent: Where relied upon, you may withdraw consent at any time without affecting prior processing.

How We Use Cookies

Renowned Homes uses cookies to improve your experience, remember your preferences and understand how our platform is used.

Essential cookies: Required for core website functionality. Cannot be disabled.

Analytics cookies: Help us understand visitor behaviour using anonymised data to improve our platform.

Marketing cookies: Used to deliver relevant content. Placed only with your consent.

You can manage cookie preferences through our cookie settings or your browser settings at any time.

Who We Share Your Information With

Renowned Homes does not sell your personal data to third parties.

Estate agents and developers: Your contact details are shared with the relevant agent or developer only when you submit a direct enquiry or booking through our platform.

Service providers: Trusted third-party providers including hosting, analytics and email platforms who process data strictly on our behalf under data processing agreements.

Legal authorities: Where required by law or in response to a lawful request from a regulatory or law enforcement body.

How Long We Keep Your Data

We retain your personal data only as long as necessary for the purpose collected or as required by law.

Account data is retained while your account is active and for a reasonable period after closure. Enquiry data is retained for up to three years. Analytics data is held in anonymised form indefinitely.

Your UK GDPR Rights

You have the following rights regarding your personal data held by Renowned Homes.

Access: Request a copy of personal data we hold about you.

Rectification: Ask us to correct inaccurate or incomplete data.

Erasure: Ask us to delete your data in certain circumstances.

Restriction: Ask us to restrict processing in certain circumstances.

Portability: Request transfer of your data in a machine-readable format where feasible.

Object: Object to processing based on legitimate interests or for direct marketing at any time.

To exercise any right, contact us at info@renowned-homes.co.uk. We will respond within 30 days.

How to Raise a Concern

If you are unhappy with how we have handled your personal data, you may contact the Information Commissioner's Office directly.

Information Commissioner's Office Website: ico.org.uk Helpline: 0303 123 1113

We would welcome the opportunity to resolve any concern directly before you contact the ICO. Please reach out to us first at info@renowned-homes.co.uk.

Updates

We may update this policy periodically. Changes will be posted on this page with a revised date. Material changes will be communicated to registered users by email where appropriate.

Privacy Enquiries

Renowned Homes 77 Marsh Wall, London E14 9SH Phone: 02032785855 Email: info@renowned-homes.co.uk Website: renowned-homes.co.uk